Service and Support

Emergency & Out of Hours Contact

If you are an existing PureCare customer and need to contact us for an emergency or out of hours please call: 0755 785 3456

This number is manned 24hours a day 7 days a week.

Alternatively during normal office hours, please call the Envirogen Service Centre on: 01934 741631

van-300x257We know how important it is that your filtration and water treatment systems are operational 24 hours a day, 7 days a week. Ensuring your production process is as problem-free as possible, working at its peak performance, aiding you in achieving the competitive strength and profitability that you desire.

To better meet your requirements we have a range of service and maintenance agreements to provide clearer choice and flexibility enabling you to choose the level of support you require depending on your application, operation and budgetary needs.

Our in house customer service team and engineers are committed to understanding both your process and business requirements, ensuring we provide time-to-market, cost effective products and services, preventing down time, minimising waste and maximising value.


Help, the way it should be: uncomplicated, fast and competent

When help is needed there is no time to waste. For this reason, PureCare Service is available nationwide and around the-clock. Our response time – means ONSITE response within the agreed time. Our experts are at your side when you need them to support you and your equipment.

technology-300x225Instantaneous Reporting and Information at your fingertips

Our service engineers are equipped with the latest technology, giving you instant information, providing faster access to recommendations, spare part supply, support and billing data. Replicated to the web, you can log on to your personalised web page where you can look up historic reports and copies of the latest certificates.

With a standard product range of spare parts, filter accessories, consumables and auxiliary equipment alongside experienced service engineers Puresep are well equipped to assist you.

Whether you currently own filtration and water plant from Puresep or another supplier, there is a PureCare solution for you.



purecare3The right PureCare Service and Maintenance Agreement will help you to:

  • Prevent unplanned expensive downtime
  • Optimise equipment performance, reliability and life
  • Maximise operation, equipment and process efficiencies
  • Detect problems early
  • Minimise Costs through a Single source for service and spare parts
  • Enjoy security, reliability, flexibility and peace of mind
  • 24/7 guaranteed onsite response
  • Nationwide coverage of in-house engineers
  • Dedicated UK based scheduling team

PureCare service and maintenance brochure

To speak to one of the Envirogen Service Centre team please don’t hesitate to call us on :01934 741631

Derwent Water Systems